complaints procedures

A Quick Guide for Parents/Carers

From time to time, it may be necessary for you to complain and we aim for any complaints to be resolved to your satisfaction

Please follow these procedures for making a complaint:

  1. Make an appointment to see your child’s Classteacher or to see the Activity Leader, via the Academy office
  2. If the complaint is not resolved to your satisfaction make an appointment to see the Principal, via the Academy office
  3. If the complaint is still not resolved, then you need to put your complaint in writing to the Chair of the Board of Directors, via the Academy office. You will be invited to meet with the chair of the Board of Directors to discuss the complaint
  4. Should the above steps still leave the complaint unresolved, a meeting of the Complaints Committee of the Board of Directors will be held to hear your complaint
  5. If you are not content that the complaint has been dealt with properly by the Complaints Committee, then you are entitled to appeal to theSecretary of State for Education

A copy of our complaints policy is available from the Academy office